Junior Technical Support Specialist

BookandLink is a cloud hospitality software that offers affordable solutions to the hospitality industry. We provide state-of-the-art tools for hotels to rent and sell more rooms online. Our services include Channel Manager, Booking Engines, PMS, Yield Management, Payment Processing, Rate Shopping, e-commerce services, and Website Creation. We are located in Denpasar, which offers flexibility for some remote work.

Role Description:

This is a contract hybrid role as a Junior Technical Support Specialist. The Junior Technical Support Specialist will be responsible for day-to-day customer interactions, collaborating with customer support specialists, assisting with technical issues, and ensuring customer satisfaction.

1. Conduct the standards and procedures that apply to communicating with customers.
2. Process customer requests, clarify information, and resolve every problem to provide alternative solutions.
3. Document all customer interactions in the Support Center Database for further use.
4. Follow up on complaints and feedback and liaise the complaints and feedback submitted by customers to be followed up (either directly carried out in place or escalated to the relevant units).

Minimum Requirements:

• Background in Hospitality (min 1 year)
• Good communication skills in Bahasa and English
• Experience with Hospitality software or systems
• Knowledge of Online Travel Agents
• Knowledge of Property Management Systems
• Knowledge of XML or JSON scripting
• Willingness to work under pressure
• Willingness to investigate and troubleshoot
• Willingness to work in Denpasar, Bali

• Jenis pekerjaan

  Kontrak

• Fungsi pekerjaan

  Teknologi Informasi