IT Support Staff (Logistics)

We are seeking a proactive and tech-savvy IT Support Staff (L1) to join our dynamic IT team in a Logistics company. In this role, you will be the first point of contact for technical support requests, ensuring seamless IT operations across our organization and subsidiaries. Your primary responsibilities will include troubleshooting IT issues, setting up and managing IT peripherals, monitoring network performance, and providing exceptional user support.

Key Responsibilities:

• Provide A+ quality technical support in a user-friendly and professional manner through public communication channels.
• Offer onsite and remote technical assistance across the organization.
• Handle setup and management of IT peripherals (PCs, laptops, printers, CCTV, NAS, switches, routers, firewalls).
• Monitor and troubleshoot network connectivity issues (LAN, WAN, VPN).
• Diagnose and resolve hardware and software problems efficiently.
• Support the roll-out of new applications and system upgrades.
• Perform user account management (creating, updating, offboarding).
• Maintain documentation of IT processes, troubleshooting steps, and system configurations.

What We’re Looking For:

• Education: Diploma/Bachelor’s degree in Computer Science, IT, or a related field.
• Experience: Minimum 2 years of experience in a similar IT support role.
• Certifications: COMPTIA A+ and/or Network+ preferred; Cisco CCNA/CCNP is a plus.
• Technical Skills:
  • Hands-on experience in Windows/Linux server administration.
  • Strong knowledge of network protocols (TCP/IP, DHCP, VPN, VLAN, security, OSI layers, routing, switching).
  • Experience with IT SaaS systems (Google Workspace, Jira ticketing system).
  • Familiarity with enterprise services (Active Directory, VPN, NAS, Wireless networks).
  • Ability to diagnose and resolve technical issues for software, hardware, and networking components.
  • Knowledge of CCTV, Fire Alarm, Access Control Systems (installation & maintenance).
• Soft Skills:
  • Strong problem-solving and multitasking abilities in a fast-paced environment.
  • Excellent communication and customer service skills.
  • High adaptability and willingness to learn new technologies.