IT Support & Network Staff

Job Responsibilities

• Maintain IT Infrastructure HO DC, DRC and Network, ensuring normal operation.
• Troubleshoot all problems on IT Infrastructure (Server, PC/Laptop, Printer, CCTV, IP PBX, Router, Firewall, Tower, etc.) in the related area.
• Analyze problems for preventive and corrective actions to solve issues.
• Manage network administration including troubleshooting and configuration.
• Document all aspects of the project and ensure that all projects are delivered on-time, within scope and budget.
• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Determine the best solution based on the issue and details provided by customers.
• Guide customers through the problem-solving process and direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolutions in logs.
• Pass on any feedback or suggestions from customers to the appropriate internal team.
• Responsible for documentation of IT assets and licenses for ADR AGRO group.
• Coordinate approvals and signatures for IT purchase orders; execute IT material and notify vendors of executed IT material and storage.
• Monitor IT service contracts; coordinate tracking of all service contracts in a centralized tool.
• Coordinate updates to IT Asset Management tools to update inventory for hardware, software, and services.
• Create IT Asset Inventory reports as required for designated stakeholders.
• Work with designated IT teams to coordinate monitoring of hardware and software inventory.
• Coordinate updates to the inventory management tools and orders of additional hardware and software at the minimum order level once inventory has reached a minimum level.
• Update the designated Department and Project budget workbooks as required.
• Collaborate with IT leadership, management stakeholders, Purchasing, Accounts Payable, and Finance to continuously optimize the IT Asset Management process.
• Coordinate checking competitive pricing with different vendors as required.
• Support the annual budgeting process; coordinate secure and appropriate hardware disposal, asset life cycle through decommissioning, and internal customer satisfaction surveys and scoring reports.
• Receive general instructions on tasks, limitations, quality and quantity expected, deadlines, and priority of assignments from the Manager. Use initiative in carrying out recurring assignments independently without specific instruction but receive additional specific instructions from the Manager for new, difficult, or special projects/assignments.

Company Overview: We are a fast-growing company in the Oil Palm and Forest Plantation industry operating under ADR Group, looking for talented professionals to join our team in our headquarters and site works (Jambi & Palembang).