IT Support (Denpasar)

We are looking for a highly collaborative IT Support to provide a seamless working experience for the team. If you believe that providing a seamless working experience for the team is necessary to increase productivity and significant for the company's success, this is the opening for you. You are customer obsessed and willing to do your best to ensure the entire team will have the best conditions to give their best for the company.

What you’ll do

• Install, maintain, and configure hardware and software components
• ITSM experience
• Repair or replace damaged hardware
• Upgrade systems to enable compatible software
• Install and upgrade antivirus software
• Test and evaluate new technology
• Perform tests on new hardware and software
• Define software, hardware, and network requirements
• Troubleshoot hardware and software issues
• Maintain hardware & software (including CCTV, PC, Mail server, email, system, and helpdesk)
• Backup data CCTV to Gdrive (Live sync)
• Remote & monitor network infrastructure office, Transit hub
• Cleanup PC from viruses
• Setup & configure router firewall, e.g: Mikrotik
• Analyze requirements and perform network and system solutions, planning, installation, and setup of network
• Provide technical support to resolve customer complaints and create incident documentation
• Review new solutions and improve the resilience of the current network and system environment
• Provide network, server, and system operation support
• Continuously work on optimizing existing services and explore new technical solutions to address current and future challenges
• Monitor and maintain backups of computer systems, network, CCTV, and applications
• Diagnose hardware and software problems, provide analysis and solutions
• Support the roll-out of new applications
• Monitor and tune system performance
• Perform the creation or updates of users' accounts and profiles
• Provide technical support to end users
• Create documentation of works and systems
• Test and evaluate new technology

What You'll Need

• SMK, Diploma, Bachelor's degree in computer science or engineering or related field preferred
• Experience troubleshooting systems & hardware
• Skilled in troubleshooting and software installation
• Proficient with MAC and Windows OS
• Familiar with network office infrastructure