IT Support

An insurance BPO company with global operation is looking for a passionate individual to work as IT Support. You will work alongside our global IT team and carry out the following main responsibilities:

• Monitoring and maintaining company’s IT infrastructure including hardware, data & storage, networks, and systems
• Managing admin-related Microsoft 365 (Microsoft Azure/Entra, Intune, Defender, Purview, and Cloud)
• Implementing and overseeing security measures to protect the organization’s data and information, including security incident reporting and cyber security training for employees
• Managing and performing regular maintenance on company devices
• Providing technical assistance and support to users
• Troubleshooting technical problems including network, security issues and incidents

Must-Have Requirements:

• Fluent in English (both verbal and written) is a mandatory
• Experience with the functionality, operation, and maintenance of computer hardware, software and networks – Microsoft 365, Windows OS 10 or 11, and IT infrastructures & Security such as switch, access points, and various forms of endpoint security like firewall
• Experienced or familiar with basic network configuration (e.g. IP segments, VLAN), network architecture, and related protocols
• Proven understanding of Cyber Security frameworks
• Min. 1 year experience in IT Support position or cyber security-related duties such as incident detection and response
• Good communication skill, responsive, proactive, strong analytical and problem-solving skills
• Have the ability to see problems, troubleshoot and fix issues

Nice-to-Have Requirements:

• Deep understanding of IT and Information Security concepts
• Experience in data protection, privacy, and compliance
• Familiarity with IT security standards and frameworks
• Up to date knowledge of the latest cyber security trends and hacker tactics
• Understanding of security frameworks such as ISO 27001 or NIST
• Experienced or familiar with Virtual Desktop Services such as AWS, Citrix, etc.
• Min. Diploma/bachelor's degree majoring in Information Technology, Computer Science, and Information System
• Willing to work in flexible hours to handle urgent issues