IT Manager

Additional Information
Job Number: 25027883
Job Category: Information Technology
Location: Courtyard Bandung Dago, Jalan Ir H Juanda No 33, Bandung, West Java, Indonesia, 40116
Schedule: Full Time
Located Remotely? N
Position Type: Management

Job Summary: Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Education And Experience

Required:

1. High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
2. OR 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

Preferred:

1. System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

1. Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
2. Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
3. Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
4. Conducts periodic inventories of applications and hardware; prepares reports as requested.
5. Confirms that technology assets are secured.
6. Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

1. Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
2. Provides customer service to associates at dedicated property/properties.
3. Responds to inquiries from customers/vendors/peer group.
4. Provides detailed status reports as requested.

Verifying Client Technology Needs are Met

1. Assists in disaster recovery and business continuity as it relates to technology.
2. Provides technical guidance.
3. Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
4. Supports guest and associate internet access requirements.
5. Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
6. Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
7. Moves/adds/changes PCs/peripherals; migrating data when necessary.
8. Performs routine desktop backup as scheduled or directed.
9. Provides end-user support.
10. Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
11. Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
12. Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
13. Pulls through support for corporate, regional and property initiatives.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.