IT Manager

You will be pivotal in developing and maintaining our IT infrastructure, overseeing networking, device support, cloud operations, and endpoint management for Mac and Linux environments. This role requires a proactive approach to managing technology within a cloud-first organization.

Key Responsibilities:

1. Networking and Connectivity: Configure, maintain, and troubleshoot network environments to ensure reliable and secure connectivity.
2. Device and Endpoint Management: Administer Mac and Linux devices with Jamf and best practices, focusing on access control, security, and compliance.
3. Identity and Access Management: Oversee user lifecycle management, ensuring secure provisioning, deprovisioning, and access control with tools like Okta.
4. Patch Management: Implement and maintain patch management strategies to secure and optimize system performance.
5. Support and Troubleshooting: Provide IT support, including diagnosing and resolving complex hardware, software, and network issues.
6. Automation and IT Process Optimization: Design and implement automation workflows to improve IT operations, reducing manual efforts and enhancing efficiency.
7. Documentation and Process Improvement: Maintain accurate documentation for IT processes, contributing to continuous improvement initiatives for operational efficiency.
8. Cross-Functional Collaboration: Collaborate with various business teams to align on key initiatives, supporting projects and internal service delivery.

Qualifications:

1. Experience: 5+ years in IT engineering, with a strong background in networking, endpoint management, and support within a SaaS or cloud-centric organization.
2. SaaS Tools: Proficiency in managing and supporting critical business tools, including Google Workspace, Okta, Slack, Zoom, Jira, and Confluence.
3. Endpoint Management: Proven experience with Mac and Linux endpoint management.
4. Networking: Strong skills in operating and troubleshooting network environments.
5. Cloud Knowledge: Experience with managing cloud environments, particularly AWS & Azure, including operational automation, access policies, scaling, and security.
6. Scripting & Automation: Proficiency in scripting with Python or Bash for process automation, as well as experience with automation tools such as Torq and Workato - advantage.
7. Security Practices: Knowledge of security standards and best practices, including permissions management, endpoint protection, and security policy implementation - advantage.
8. Project & Task Management: Experience with managing and prioritizing multiple IT projects simultaneously - advantage.