IT Administrator Senior Officer - Apple Dev. Academy @BINUS-Bali

Responsibilities

Maintain configurations of devices hardware, software, systems, networks, printers, and scanners.

Monitor and maintain computer systems and network.

Monitor and support setting up accounts for new users.

Repair and replace equipment as necessary.

Maintain records of software licenses and serial numbers of each device.

Diagnose and solve computer software and hardware faults.

Administer user accounts, permissions, and access rights within the academy's network, following best practices for security.

Monitor system performance, troubleshoot issues, and optimize configurations to meet the institution's needs.

Oversee email systems, file sharing, and collaboration tools used by staff, faculty, and students.

Manage the claim procedure for any damage or loss of devices.

Ensure regular backups, disaster recovery plans, and data integrity.

Lead, mentor, and manage the IT team, assigning responsibilities and ensuring effective team performance.

Provide training and development opportunities to enhance technical and operational skills within the team.

Develop and implement IT strategies aligned with the academy’s mission and objectives.

Manage the IT budget, ensuring cost-effective technology investments that meet both immediate needs and future growth.

Evaluate emerging technologies and make recommendations to enhance the academy’s educational and operational capabilities.

Management Support Activities

• Provide reports to direct Supervisor.
• Suggest improvement processes related to activities in the area of responsibilities (especially related to time concern, effort, and cost).
• Perform activities related to the Quality Management System.
• Perform additional tasks related to key responsibilities as required by Direct Supervisor.

Requirements

• Minimum Bachelor Degree (S1) in Information Technology, Computer Science, or related major.
• Minimum 2 years working experience in Senior Staff, or Minimum 4 years working experience as Helpdesk or IT Support.
• In-depth knowledge and experience with hardware and software (macOS and/or iOS Support).
• Up-to-date knowledge of the latest IT, network, and software trends.
• Scripting experience (any of BASH, Python, Perl).
• Fluent in English both oral and written is a must.
• Willing to be placed in Bali.