Information Technology Helpdesk

Job Responsibilities

• Execute ticket orders that are entered into the system and resolved according to the SLA.
• Carry out the process of installing, configuring and implementing new applications, new functions, upgrading, and repairing ICT infrastructure devices.
• Ensure services and support for application systems run according to SLA.
• Carry out regular maintenance and monitoring of application systems (software, hardware, network, data communication, and backup).
• Create reports and documentation related to asset management, FPIK, and work evaluation.

Minimum Qualifications

• Minimum S1 Information Systems / Informatics Engineering, min GPA 3.00.
• Minimum 2 years experience in IT department.
• Mastering basic networking and system troubleshooting.
• Willing to work with shift pattern.