ID Technical Solutions Consultant (ManageEngine)

About Us

Zoho Corporation is a leading technology company with over 15,000 employees worldwide, serving customers in over 180 countries. With more than 100 million business users around the globe, Zoho is excited to drive innovation in every aspect of business software and is now looking for the right candidate to join our team.

ManageEngine, with 90+ products and free tools, covers everything Enterprise IT needs at prices businesses can afford. From network and device management and monitoring to IT security and service desk, endpoint management, and Active Directory Management, we're bringing IT together.

ManageEngine is the Enterprise IT Management product suite of Zoho Corporation, a company with over 9,000 employees and customers in over 180 countries. If you would like to be associated with one of the most prolific IT Management software vendors, continue reading.

If you are familiar with ITIL, SNMP, WMI, AD, AWS, Containers, SIEM, or MDM, then you will feel at home. ManageEngine products are used by 9 out of every 10 Fortune 100 companies and cater to over 50 verticals.

The right candidate will play the role of a technical solution consultant for our IT Management software suite and will be our expert in the country, working with partners and customers.

Roles & Responsibilities

• Be an evangelist for IT solutions across operations, security, help desk, desktops, networks, etc.
• Communicate with customers (IT Managers, IT Administrators, Engineers) and partners to understand requirements and recommend the right ManageEngine product in tandem with Account Managers.
• Conduct product demonstrations for customers and address technical queries.
• Work with multiple products focused on IT Management from the company.
• Understand product areas including Desktop Management, IT Help Desk, Windows Management, and Public and Private Cloud management.
• Conduct workshops, training sessions, and product events, both online and offline as needed.
• Travel to customer locations when it is safe to do so.

Requirements

• Excellent business-level local language skills.
• Interest in learning new software products and getting into details.
• Good interpersonal skills to work with multiple ManageEngine product teams.
• 3+ years of relevant experience.
• Strong technical knowledge with experience in the IT industry.
• Good background in ITSM Solutions, desktop, and server/network administration is a must.
• You must be a resident of the country you are applying for and know the local language at a professional capacity.
• Datacenter experience or Enterprise LAN Network experience or Windows Environment experience is an advantage.
• ITIL V3 Foundation certification, Microsoft Certification, or Cisco and other industry certifications are an advantage.

Why You Shouldn’t Apply

• If you're looking for a short-term job change (2-3 years), we discourage you from applying.
• If you need training for everything you do, this won't be a fit. However, if you relish being challenged by an Enterprise IT Management product suite covering a broad set of technology capabilities for IT, you will enjoy your work.

Job Type: Full-time Consultant

Please note there is a Pre Interview Form (a few additional questions) that you need to fill once you have submitted your Resume in English.

Link: https://zurl.to/JEM6?source=CareerSite

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