Housekeeping Supervisor

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure that cleanliness and presentation standards are maintained throughout the facility. This includes supervising the housekeeping team, managing schedules, inspecting rooms and public areas, and ensuring high levels of customer satisfaction.

Key Responsibilities:

Supervision of Housekeeping Staff:

• Lead, train, and supervise housekeeping staff to ensure cleaning standards and procedures are followed.
• Assign daily tasks to housekeeping team members, ensuring optimal coverage and efficiency.
• Monitor the performance of staff, provide feedback, and conduct regular performance evaluations.
• Handle any disciplinary issues, ensuring that policies and procedures are consistently followed.

Room and Public Area Inspections:

• Conduct inspections of guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness, safety, and quality standards are maintained.
• Ensure that all areas are thoroughly cleaned according to the hotel’s or facility’s guidelines.
• Ensure rooms are stocked with appropriate supplies such as toiletries, linens, and other guest amenities.

Inventory and Supply Management:

• Monitor and manage housekeeping supplies and equipment, ensuring that inventory is replenished as needed.
• Place orders for cleaning products and supplies, working within budgetary constraints.
• Ensure that equipment is maintained and repaired as necessary, reporting issues to maintenance.

Training and Development:

• Train new housekeeping staff on cleaning procedures, safety standards, and customer service expectations.
• Ensure all team members are up-to-date on current cleaning techniques and equipment usage.
• Promote continuous learning and development to maintain a high level of performance.

Health and Safety Compliance:

• Ensure housekeeping staff follows all safety procedures, including proper handling of cleaning chemicals and equipment.
• Ensure compliance with health, safety, and hygiene regulations.
• Conduct regular safety drills and ensure staff are aware of emergency procedures.

Guest Service and Satisfaction:

• Address guest concerns related to housekeeping services and resolve issues promptly to ensure guest satisfaction.
• Work closely with the front desk and maintenance team to accommodate guest requests, including special room preparations.
• Ensure that guest requests, such as extra towels or linens, are fulfilled in a timely and efficient manner.

Scheduling and Shift Management:

• Create and manage the housekeeping department’s work schedule to ensure adequate coverage.
• Coordinate with other departments to ensure efficient operation and minimal disruption to guests.

Administrative Duties:

• Maintain accurate records of staff attendance, maintenance requests, and inventory levels.
• Prepare reports on housekeeping activities and make recommendations for improvements.
• Assist in budgeting and cost control for the housekeeping department.

Collaboration with Other Departments:

• Work closely with the front desk to ensure room readiness for check-ins and special guest requests.
• Collaborate with the maintenance team to address any issues related to room maintenance or cleaning.
• Coordinate with the laundry department to ensure a consistent supply of clean linens and towels.

Qualifications:

• High school diploma or equivalent (college degree in hospitality or management is a plus).
• 2-4 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Knowledge of cleaning products, techniques, and equipment.
• Strong leadership, communication, and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Familiarity with health and safety standards in hospitality settings.
• Basic computer skills for administrative tasks and reporting.