Helpdesk (Customer Service)

Privy is Indonesia's market leader in Digital Signature and Digital Identity, with more than 40 million verified users and more than 2.600 enterprise clients. Our Digital Signature is acknowledged by the Ministry of Communication and Informatics. We have just closed our Series C funding led by KKR on November 2022. We are growing more rapidly than ever, and would love to have talented and enthusiastic individuals onboard.

Responsibilities:

1. Promptly address inquiries and complaints across live chat, email, WhatsApp, and other assigned channels.
2. Maintain our company’s reputation by providing friendly, respectful, and professional support.
3. Ensure respectful and professional service to enhance customer satisfaction.
4. Work closely with internal teams to effectively handle and resolve user issues quickly.
5. Compile daily activity reports to track trends and continually improve the user experience.

Qualifications:

1. Minimum diploma or bachelor’s degree in any field.
2. Fresh graduates are highly encouraged.
3. Placement in Yogyakarta and flexibility to work on rotating shifts.
4. Ability to collaborate effectively with colleagues in diverse conditions.
5. Quick to learn and adapt to new processes, technologies, and changing environments.

Note: This role is offered through an outsourcing arrangement, with all recruitment managed directly by the Privy team.