Head of Sales

We’re not looking for an average sales leader.

The Head of Sales, Service & Loyalty is anExecutive management rolein House of Om, Bali, focused on driving Sales across the whole organisation.

This includes a variety of products such as:

• 200 Hr Yoga Teacher Training (21 day, residential course) across Bali, India, and soon to be added Thailand
• 300 Hr Yoga Teacher Training (28 day, residential course) across India & Bali
• Yoga and Ayurveda retreats across Bali & India
• A number of upcoming projects including holistic health, well being and meditation products

The role focuses on driving Sales (Digital - Messaging based), post purchase customer service and building an all of life loyalty with House of Om. The role has a clear mandate for functional transformation and move to a globally distributed operating model; resulting in moving towards a holistic phone / video consultation based sales; and hence ability to move the product from a commodity positioning to premium offering.

Further, the role will be instrumental in designing and executing a post course loyalty program to drive a continued engagement with HOM community.

What You’ll Do

1.Strategic Leadership

• Develop and implement a comprehensive digital web sales strategy aligned with overall business objectives.
• Identify and capitalise on emerging trends and opportunities in the relevant product and customer segment landscape.
• Analyse market trends, competitor activities, and customer behavior to optimise sales strategies.
• Set and monitor key performance indicators (KPIs) to measure the success of digital sales initiatives.

2.Sales Optimisation & Growth:

• Drive online sales growth through effective training and coaching of Sales team members and ways of customer engagement
• Review and take part in improving the website user experience (UX) and user interface (UI) to improve conversion rates and customer satisfaction (by collaborating with marketing team)
• Manage and optimise the online product catalog, ensuring accurate and compelling product information.

3.Digital Marketing & Acquisition:

• Collaborate with the marketing team to develop and execute digital marketing campaigns (SEO, SEM, social media, email marketing) to drive traffic and sales.
• Manage and optimise digital advertising budgets to maximise return on investment (ROI).
• Develop and implement strategies for customer acquisition and retention.
• Utilise data analytics to track campaign performance and optimise marketing efforts.

4.Team Management & Collaboration:

• Lead, mentor, and develop a high-performing digital web sales team.
• Foster a collaborative and results-oriented team environment.
• Collaborate with cross-functional teams (marketing, product, technology, customer service) to ensure seamless online operations.
• Manage relationships with external vendors and partners.

5.Data Analysis & Reporting:

• Generate regular reports and dashboards to provide insights into sales performance and identify areas for improvement.
• Present findings and recommendations to senior management.
• Continuously monitor and improve website performance, including site speed, mobile optimisation, and accessibility.

Who We’re Looking For

• Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred)
• Minimum 15 years of Professional experience
• Minimum of 10 years of experience in e-commerce, digital or phone-based sales, with a proven track record of driving revenue growth in a B2C environment.
• Strong understanding of e-commerce platforms, digital marketing channels, and web analytics tools.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Open to relocating to Ubud, Bali (or already here).

Why Join Us?

• You’re part of something great. Join a visionary leadership team that’s taking this company from yoga to wellness to global expansion.
• You’ll be rewarded for your impact. Competitive compensation plus future equity opportunities (our success is your success)
• You’ll help build and scale from the ground up. This isn’t just a job—it’s a chance to shape a company’s future and make a real impact.
• Incredible perks. Travel, accommodation, and meals are provided for the right candidate

This is a high-impact role for someone who knows how to build, lead, and scale.

If that’s you, let’s talk.