Head of Operation & Strategy

Job Description

Responsibilities

1. Formulate business strategy with others in the executive team
2. Design policies that align with overall strategy
3. Implement efficient processes and standards
4. Coordinate operation team and find ways to ensure customer retention
5. Ensure compliance with local and international laws (e.g. data protection)
6. Oversee the implementation of technology & analytics solutions throughout the organization
7. Evaluate risk and lead quality assurance efforts related to our operation
8. Oversee expenses and budgeting to help the organization optimize operation costs and benefits
9. Mentor and motivate teams to achieve productivity and engagement
10. Report on operational performance and suggest improvements

Qualifications

1. Proven experience as Head of Operations, Operations Strategy or similar leadership role
2. Familiarity with all business functions including HR, finance, operations and IT
3. Experience with implementing IT systems
4. Strong knowledge of data analytics and reporting
5. Good with numbers and financial planning
6. Outstanding communication and negotiation skills
7. Excellent organizational and leadership ability
8. Analytical mind
9. Problem-solving aptitude
10. BSc/BA in Business, Computer Science or other relevant field