Head of Marketing - Employee Benefit

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial products by bringing everything online so people can shop around for financial products and apply online without having to physically visit a bank.

Our team hails from Silicon Valley tech companies such as Google, Microsoft, LinkedIn, and Sofi, as well as Indonesian startups such as Doku and Touchten. We have graduates from well-known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell, and many others. We are building a company with the same culture of openness, transparency, drive, and meritocracy as Silicon Valley companies. Join us in our cause to build a world-class fintech company in Indonesia.

Job Description

• Lead, direct, and coordinate the Employee Benefit Insurance team.
• Grow the business and ensure revenue goals are achieved.
• Support in identifying and developing new business opportunities for employee benefit insurance.
• Identify and explore growth opportunities with the current client base.
• Work together with the Placement/Technical team to deliver insurance proposals that meet client expectations.
• Develop and maintain relationships with key leaders in Health Insurance companies to support business expansion.
• Direct the After Sale Department including Claims and Data, ensuring clients’ claims and inquiries are serviced to the highest standard.
• Implement control mechanisms that enable achievement of high levels of customer satisfaction.
• Ensure quality and service excellence to clients and maintain 5/5 client satisfaction.
• Recruit, motivate, coach, evaluate, and retain a quality team.
• Communicate business strategy and results of the team continuously.
• Continuously improve current systems and processes.
• Promote a culture of high performance and continuous improvement that values learning and commitment to quality.

Qualifications

• More than 10 years of experience as a Marketing Manager in insurance or brokerage firms.
• Comfortable leading a team and responsible for the entire team’s achievements.
• Have a wide network of potential clients.
• Strong relationships with insurance companies.
• Solid understanding of Employee Benefit insurance products including Health, PA, DPLK, and TPA.
• Excellent selling, communication, negotiation, and persuasion skills.
• Experience leading After Sale teams and negotiating with insurance on claim issues.