Head of Grievance & Risk Handling Assurance

Head of Grievance & Risk Handling Assurance

Job Description Summary:

• Oversee, lead, and manage grievance handling process at GAR.

Job Description:

• Carrying out due diligence and analyzing grievance and publicly reported information (PRI) cases including site verification when necessary for action plan development towards resolution.

• Liaising with relevant stakeholders including the RSPO in grievance handling scope.

• Supporting and constructively engaging GAR own units and third-party suppliers in handling grievances/risks responsibly as per GAR Grievance procedure.

• Approaching and engaging suspended suppliers towards fulfilling the Re-entry Protocol.

• Developing and maintaining grievance-related reports and database for internal use, customers and stakeholders.

Job Requirement:

• Min Bachelor Degree in any major from reputable University.

• Have 8-10 years related experience in Grievance Handling.

• Able to handle and analyze incoming grievance report from external organization.

• Good at liaising with multiple stakeholders.

• Excellent communication skills.

• Good at English both speaking and writing.

About Us:

We are a leading, publicly-listed, global seed-to-shelf agribusiness committed to sustainable palm oil production. Our palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value-added products such as cooking oil, margarine, and shortening. We own 46 mills and operate 8 downstream facilities that manage refining and kernel crushing operations across Indonesia.

Besides bulk and industrial oil, our refined products are also marketed under several well-loved consumer brands such as Filma and Kunci Mas. Today, these brands have been recognized for their high quality and command significant market share in their respective segments in Indonesia.

Based in Jakarta, we were founded in 1962 and listed on the Indonesia Stock Exchange in 1992. A subsidiary of Golden Agri-Resources (GAR), we have Sinar Mas Oleochemical, SMART Research Institute (SMARTRI), and SMART Biotechnology Centre within our operations.

Palm oil and agriculture play a significant role in meeting the growing world population's demands for sustainable and innovative solutions to nutrition, energy, and personal care products. As a leading global seed-to-shelf agribusiness, we want talents who are ready to overcome future challenges in this sector, and be part of sustainably feeding and fueling generations.