Head of Client Solutions

Product Technical and Client Solutions

Position Overview:
As the Head of Client Solutions, you will be a key leader responsible for driving the success of our client engagements. You will lead a team of client solutions experts, ensuring the delivery of high-quality analytics solutions that align with clients' business objectives. This role requires a strategic thinker with a deep understanding of digital analytics, data and marketing, a strong client focus, and the ability to lead and inspire a high-performing team. Additionally, you will be responsible for enhancing the overall client experience, with a focus on satisfaction, retention, and growth.

Key Responsibilities:

1. Strategic Leadership:
   Develop and implement a strategic vision for the client solutions team, aligning with the overall business objectives.
   Drive innovation in analytics solutions to meet the evolving needs of clients.
2. Client Relationship Management:
   Lead the client solutions team to manage client relationships effectively, ensuring all client needs are met.
   Enhance client satisfaction, retention, and growth through strategic initiatives.
3. Team Management:
   Lead, mentor, and inspire a team of client solutions experts, fostering a collaborative and results-driven culture.
   Provide training and support to team members to enhance their capabilities.
   Oversee the end-to-end delivery of solutions, ensuring timely and high-quality delivery.
   Work closely with cross-functional teams, including data analysts, consultants, and developers, to meet project objectives.
4. Sales Support:
   Collaborate with the sales team to identify new business opportunities and contribute to the development of proposals and presentations.
   Provide expertise during the sales process to demonstrate the value of our analytics solutions.
5. Continuous Improvement:
   Stay abreast of industry trends, emerging technologies, and best practices in digital analytics.
   Drive continuous improvement initiatives within the client solutions team to enhance processes and methodologies.

Qualifications:

1. Bachelor's degree in a relevant field; advanced degree preferred.
2. Proven experience in a leadership role within a digital analytics, consulting firm or digital agency.
3. Minimum 5 years of experience in a client-facing role.
4. Strong leadership and management skills.
5. Excellent communication and interpersonal skills.
6. Strong analytical and problem-solving skills.
7. Deep understanding of digital technology stacks and a keen awareness of digital industry trends and emerging technologies.
8. Proficiency in Google Marketing Platform, including Google Analytics, Google Tag Manager.
9. Proficiency in Google Workspace such as spreadsheet, docs and slides.