Head of Claim and Placement

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial products by bringing everything online so people can shop around for financial products and apply online without having to physically visit a bank.

Our team hails from Silicon Valley tech companies such as Google, Microsoft, LinkedIn, and Sofi, as well as Indonesian startups such as Doku and Touchten. We have graduates from well-known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell, and many others. We are building a company with the same culture of openness, transparency, drive, and meritocracy as Silicon Valley companies. Join us in our cause to build a world-class fintech company in Indonesia.

Job Description

• Lead, direct, and coordinate the General Insurance Placement team and After Sale team.
• Responsible for leading the Placement team to obtain insurance quotations for our clients from General Insurance companies within SLA.
• Responsible for leading the After Sale team, including processing claims, assisting clients with endorsements, documents, and data keeping.
• Negotiate terms, conditions, and pricing with General Insurance companies on behalf of clients.
• Maintain a good Hit Ratio.
• Ongoing communication of business strategy and results of the Placement team.
• Oversee the progress of insurance claims to ensure claim decisions align with SLA and that claim appraisal results are justified according to the agreed terms and conditions.
• Develop and maintain relationships with key leaders in General Insurance companies.
• Negotiate and appeal rejected claims with insurance.
• Recruit, motivate, coach, evaluate, and retain a quality Placement & After Sale team.
• Work together with the Head of Marketing to grow the business and achieve the company’s revenue goals.
• Implement control mechanisms that enable the achievement of high levels of customer satisfaction.
• Ensure quality and service excellence to clients and 5/5 client satisfaction.
• Continuously improve current systems and processes.
• Promote a culture of high performance and continuous improvement that values learning and commitment to quality.

Qualifications

• More than 10 years of experience as a Placement and After Sale leader in insurance brokerage firms.
• Have a wide network and strong relationships with the key leaders of Insurance companies.
• Having a degree or certificate in insurance brokerage or in insurance is a plus.
• Solid understanding of General insurance products for all lines of risks and businesses.
• Strong understanding of insurance terms and conditions and the claim appeal process.
• Able to deliver good insurance proposals according to client’s expectations with good SLA.
• Excellent communication, negotiation, and persuasion skills.
• Good interpersonal skills and able to work individually and as a member of a team.