Guest Service Agent

Company Description

Hotel that makes every moment matter.

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty.

The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.

Responsibilities:

1. Supervise driveway and daily operation to ensure a consistently high standard of guest service.
2. Manage Information desk activities (including guest queries, information, mail, and messages).
3. Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
4. Provide general information to customers and guests in a good and helpful manner.
5. Identify ways of increasing the Hotel’s overall profitability within the section.
6. Explain the hotel and network pricing policy to guests.
7. Present the sales pitch for the various network products and hotel services.
8. Systematically offer the hotel’s services to guests upon their arrival.
9. Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Qualifications

1. Diploma in Hospitality Management or equivalent.
2. Prior Experience In Hotel Front Office Operations Is Preferred.
3. A strong focus on customer service.
4. Excellent communication skills; fluency in English is required.
5. Be able to work shifts, weekends, and public holidays.

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Benefits Your Way:

• Access to Accor team benefits, including global discounts on accommodation and food & beverage.
• A supportive and collaborative work environment.
• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor.
• Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS.