Guest Relations Officer - Japanese Speaking | AYANA BALI

Join our team and be part of the continued success of Bali's largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate to Guest Relations Manager when needed
• Ensure compliance with health and quality standards

Requirements

• Fluent in English
• Minimum of 2 year experience at Front office in a 5 Stars or luxury resort
• Fluent in Japanese, with a certified language test (minimum N2)
• Experience in operating OPERA system
• Diploma in Rooms Division, Hotel Management, or other relevant fields. A bachelor's degree is desirable