GO13205426 - IT Manager

The Company

Our client, a leading Investment Management player, is seeking a proactive and dependable IT Assistant Manager to join their growing team.

The Role

1. Oversee the daily health, performance, and availability of IT infrastructure, systems, and endpoints.
2. Manage IT operations including hardware and software provisioning, asset inventory, and configuration compliance.
3. Ensure timely patching, updates, and adherence to internal IT policies and security standards.
4. Lead the IT service desk function, including ticket management, triage, escalation, and resolution.
5. Monitor service levels, analyze support trends, and implement improvements to enhance efficiency and user experience.
6. Develop and maintain user-facing documentation and technical knowledge base content.
7. Provide technical guidance and mentorship to junior staff or external support vendors.
8. Coordinate with IT vendors for onboarding, support, contract renewals, and performance tracking.
9. Maintain vendor documentation, manage license inventories, and ensure SLA compliance.
10. Support IT projects such as system upgrades, application rollouts, and automation initiatives.
11. Assist with cybersecurity efforts including access management, endpoint protection, vulnerability remediation, and user awareness programs.
12. Participate in audits, policy reviews, and compliance-related activities.
13. Perform other ad-hoc tasks and responsibilities as assigned by the IT Director.

Your Profile

1. Bachelor’s degree in Computer Science, IT, or a related field.
2. 8–10 years of hands-on experience in IT support, systems administration, or operations.
3. Experience managing service desks and troubleshooting across Windows/macOS environments.
4. Familiarity with Microsoft 365 (Exchange, SharePoint, OneDrive) and ITSM platforms.
5. Strong grasp of networking, endpoint security, and device management.
6. Exposure to ITIL practices and cybersecurity frameworks is advantageous.
7. Excellent communication and stakeholder engagement skills.

Apply Today

Please send your resume, in WORD format only and quote reference number GO13205426, by clicking the apply button. Please note that only short-listed candidates will be contacted.