Global Identity Management

About the Role

The Global Identity Management Associate will be instrumental in facilitating the integration and migration of productivity platforms and tools, ensuring their effective implementation throughout the organization. This extensive, multi-phase project necessitates the execution of use-case testing, troubleshooting, and root cause analysis prior to implementation, along with the preparation and dissemination of communications to employees in partnership with the User Adoption team. Following implementation, the role will involve responding to IT-related inquiries and collaborating with other teams or vendors as required. Proficient communication and documentation skills are crucial for thriving in this fast-paced and dynamic setting.

• Act as the main point of contact for stakeholders to ensure clear and effective communication.
• Manage and process data in Excel or Google Sheets formats.
• Conduct use case testing prior to implementation in production environments.
• Track and report project progress, ensuring milestones are met.
• Troubleshoot and resolve project-related and infrastructure issues in collaboration with teams.
• Oversee identity management requests and user administration processes.
• Support the transition from a communication and productivity tool to another.
• Prepare and distribute daily and weekly reports to stakeholders.

• Bachelor Degree in IT/Computer Science or related disciplines.
• Minimum 1-2 Years of Experience in a similar role; experience in Kampus Merdeka or bootcamp participation will be more preferable.
• Strong communication skills, with fluency in English (both written and spoken).
• Proficiency in data processing and analysis.
• Ability to work independently and thrive in a collaborative, team-oriented environment.
• Exceptional planning, organizational, and time-management skills.
• Strong ability to communicate effectively under pressure to diverse audiences, both formally and informally.
• Flexible, adaptable, and committed to delivering high-quality work in a dynamic setting.

About The Team

Joining our team offers a vibrant and fulfilling experience, grounded in collaboration, innovation, and respect for one another. Although we hail from various backgrounds and possess distinct skill sets, we are united by a common dedication to reaching our objectives and nurturing each other's development. We are proud to cultivate an atmosphere where teamwork, ongoing learning, and excellence are fundamental, ensuring that every individual feels appreciated and empowered to thrive.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress” by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoTo Financial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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