Genesis Customer Experience & Service

Responsibilities:

• Establish Genesis customer experience & service vision/strategy/guidelines AP level
• Develop and manage Genesis customer experience & service programs through the collaboration with relevant depts./regional offices/GHQ
• Develop, evaluate and improve Genesis AP market Customer Experience & service performance
• Monitor and manage customer satisfaction index (CSI)
• Support relevant depts./regional offices on solving critial customer cases (VOC) and occasinal tasks (Recall, etc.)
• Come up with ideas to increase Genesis customer experience & service competitiveness in the market
• Promote the brand image enhancement by a proactive approach in managing experiences for Genesis customers

Requirements:

• Bachelor's degree in Business Management or Mechanical Engineering
• Have a minimum of 5 years of experience in customer experience, service, and VOC handling
• Strong interpersonal and communication skills
• Fluency in English and Indonesian (both written and verbal)
• Excellent presentation and analytical skills
• Proven leadership abilities with the capacity to drive results