General Manager (Pererenan, Full-Time)

About the job General Manager (Pererenan, Full-Time)

Job Description:

• Oversees the operations of the entire property.
• Manage on-going profitability of the property, ensuring revenue and member satisfaction targets are met and exceeded.
• Ensure that monthly financial forecasts for Coliving, Coworking, Food & Beverage, Travel, Trainings, Events and all other departments are on target. Analyzing P&L statements and reacting with impactful strategies based on findings.
• Prepare and monitor daily and monthly financial reports.
• Responsible for the preparation and presentation of the annual Operating Budget.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Overseeing and managing all departments and working closely with departmental managers on a daily basis.
• Lead and mentor the management team to ensure career progression, development and team satisfaction.
• Act as a final decision maker in hiring key staff.
• Ensure full compliance to SOPs, policies, procedures and service standards.
• Conduct and respond to audits to ensure continual improvement is achieved.
• Responsible for legalization, health & safety, fire regulations and that all legal requirements are met.
• Handling member complaints, and overseeing the service recovery procedures.
• Ensuring reviews will be answered accordingly and ratings on OTAs stay on target.
• Ensure all decisions are made in the best interest of the company.
• Take an active role in engaging our community through events and sparking conversations in our spaces and our online community platforms.

Requirements:

• A bachelor or master's degree in hotel management is preferred, or candidates who have the required experience in opening, managing and operating a hotel with a clear track record.
• 10 years experience in the hospitality industry, with significant international experience preferred.
• 1-3 years of experience as a General Manager required.
• Understanding of coliving and coworking markets are a big plus.
• The ideal candidate is a seasoned and highly intelligent hospitality industry professional with outstanding management skills and extensive hands-on experience.
• Available to work when needed, including weekends, holidays, and nights.
• Excellent interpersonal communication and organizational skills to coordinate a variety of project activities with a strong attention to detail.
• Ability to communicate effectively, written or verbal, with a multitude of different stakeholders respectfully and appropriately.
• Addressing operational concerns and issues, monitoring overall stakeholder and constituent satisfaction.
• Developing and implementing operational procedures and policies.
• Critical thinking and problem-solving skills; ability to conduct research for special projects, respond timely to inquiries, and present clear and succinct written/oral briefings.
• Ability to work with details, confidential and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations.
• Good English communication and listening skills.
• Ability to work under pressure, comfortable dealing with ambiguity and working independently.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations skills.
• Detailed understanding of data administration and management functions (collection, analysis, distribution, etc).
• An ability to work cross-functionally and be supportive to multiple team members.