General Manager Hotel

About Cove: Cove is the new way to rent your home! We’re a co-living start-up making it easier and more affordable for young people to have a place they can call home with a more practical and seamless rental experience from end to end. Our contract terms are flexible like our tenant’s lives and our rental prices include everything from utilities and wifi and weekly cleaning. All of our properties are already stylishly furnished and located in the most incredible locations in Singapore and Indonesia. One thing you won’t get from anywhere else is that our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more exciting information at https://cove.id/.

At Cove, we are a team player and support team members especially when faced with challenges by being able to be depended on. We communicate proactively, listen to, and highly value the inputs of others by giving constructive feedback in a positive as well as supportive manner. Everyone in the team is motivated to grow and are comfortable staying agile and adaptable, where challenges are seen as opportunities. Understanding that we are a work in progress and being comfortable with ambiguity is what we need, while also enjoying the process of figuring out the solution.

Job Title: General Manager

Job Type: Fulltime

Area: Jakarta

Reports To: Head of Operations

Main Responsibilities: The General Manager will oversee all aspects of hotel operations, including staff management, guest satisfaction, financial performance, and operational efficiency. This role is critical during the pre-opening phase to ensure a smooth transition and successful launch.

Responsibilities:

• Pre-Opening Planning and Coordination:
  • Develop and implement a comprehensive pre-opening plan.
  • Coordinate with contractors, suppliers, and service providers.
  • Ensure all necessary permits and licenses are obtained.
  • Oversee the setup of operational systems, including PMS and POS.
• Staff Recruitment and Training:
  • Hire key management positions and supervise the recruitment of other staff.
  • Develop and implement training programs for all employees.
  • Foster a positive work environment and team culture.
• Operational Management:
  • Oversee daily operations and ensure adherence to hotel standards.
  • Implement and maintain standard operating procedures (SOPs).
  • Ensure guest satisfaction through exceptional service delivery.
• Financial Management:
  • Develop and manage budgets and financial plans.
  • Monitor financial performance and implement cost control measures.
  • Prepare financial reports for the owner and corporate oversight.
• Marketing and Sales:
  • Develop and execute marketing strategies to attract guests.
  • Build relationships with local businesses and tourism partners.
  • Oversee the management of the hotel's online presence and reputation.
• Facility Management:
  • Ensure the hotel is well-maintained and in good repair.
  • Implement preventive maintenance programs.
  • Ensure compliance with health, safety, and environmental regulations.
• Guest Relations:
  • Handle guest complaints and resolve issues promptly.
  • Develop and implement guest service programs.
  • Monitor guest feedback and make improvements as needed.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5-7 years of experience in hotel management, with at least 2 years in a leadership role.
• Strong financial acumen and experience managing budgets.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and implement operational procedures.
• Experience with pre-opening activities is a plus.
• Proficiency in hotel management software (PMS, POS) and MS Office.
• Exceptional customer service skills.
• Ability to work flexible hours, including weekends and holidays.

What’s in it for You: Join us and you’ll be surrounded by our three inspiring co-founders. You’ll also be working directly with them and get to experience first-hand what it takes to get a new high-growth business off the ground. Working for Cove gives you the opportunity to learn in an exciting young startup incubated through Antler. Co and take ownership from day one. The team is fast-paced but you can expect a highly-supportive environment where your voices will be heard and appreciated at all times. We are hard-working and expect results but definitely value employee engagement as well as committed to creating a human and empathetic environment. We actively encourage your development to help become a better you with plenty of fun thrown in.