General Manager - Hospitality

As General Manager, you will be responsible for overseeing all aspects of operations at the venue, ensuring seamless guest experience while driving profitability, team performance, and brand excellence.

We are representing one of our clients in the Hospitality Industry who is looking for a General Manager to lead one of their F&B Venues in Yogyakarta.

Description

• Oversee day-to-day operations on the venue, ensuring high standards in service, food, cleanliness, and ambiance.
• Develop and implement standard operating procedures (SOPs) for staff.
• Lead, mentor, and manage FOH and BOH teams, including hiring, training, and performance evaluations.
• Ensure exceptional guest satisfaction by responding to feedback, resolving complaints, and consistently exceeding expectations.
• Manage budgets, monitor financial KPIs (sales, labor cost, COGS, etc.), and identify areas for cost control and revenue improvement.
• Collaborate with the marketing team on event planning, promotions, and social media strategies.
• Develop local partnerships and initiatives to drive foot traffic and enhance the venue's presence.

Profile

• Minimum 10 years of experience in a management role in large-scale restaurants/hotels; overseas experience is a plus.
• Diploma or Bachelor's degree in Hospitality or a related field.
• Strong leadership, interpersonal, and communication skills.
• Proven ability to manage teams and drive results.
• Familiar with the local cultural nuances, customer preferences, and service expectations.
• Fluency in English.

Job Offer

• Fast-paced working environment.
• Exciting job with great scope for growth.

To apply online, please click the 'Apply' button below. For a confidential discussion about this role, please contact Antonius Trianto on +62 21 2958 8899.