Full Time IT Support Assistance

Job Description:

We are seeking a highly motivated and customer-focused IT Helpdesk to join our team. The ideal candidate will have a strong understanding of software as a service (SaaS) and be able to provide exceptional customer service and technical support to our clients.

Responsibilities:

• Respond to and resolve customer inquiries via phone, email, and chat
• Troubleshoot and diagnose software issues
• Provide support for company's SaaS platform and associated applications
• Maintain accurate and up-to-date customer information in the CRM system
• Collaborate with other teams to resolve complex issues and provide solutions
• Provide training and guidance to customers on how to use the platform
• Continuously strive to improve the customer experience

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Strong understanding of SaaS and cloud-based technologies
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Strong attention to detail
• Familiarity with CRM systems and ticketing software