Front Office Manager

Front Office Manager

THE DAMAI

About This Position

As a Front Office Manager, you will lead, direct, and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell, and Club Services functions to ensure outstanding owner and guest services. You will be accountable for the effortless and flawless movement of guests in and out of the resort, providing exceptional levels of guest service throughout their stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Service Standards and culture is an expected behavior to be displayed toward our guests and team members at all times.

Experience/Qualifications

For a Front Office Manager position in a 5-star luxury hotel, a bachelor's degree in hospitality management or a related field, along with 3-5 years of experience in a similar role, preferably with a focus on guest services and team management, is required.

Having a good working knowledge of Opera and Mews PMS is desirable but not essential. Proven experience in managing, coaching, and developing teams is essential, and you should enjoy motivating others to be their best, achieve their goals, and reach their full potential.

You should be driven to deliver outstanding and memorable customer service, ensuring our guests feel at home, which will be your passion and motivation. You will excel at building rapport with colleagues and guests.

Most importantly, you will have a professional, organized, and friendly approach, anticipating our guests' needs and creating memorable experiences.