Front Office

Requirements

• Minimum Diploma (D3) in any field.
• Proficient in English, both written and spoken.
• Previous experience as a Front Office staff, preferably in a beauty clinic or hotel, is an advantage.
• Familiarity with POS systems and basic administrative tools.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional demeanor.

Job Description

• Respond to patient inquiries and requests with friendliness and attentiveness, both in person and via phone.
• Welcome and engage with all patients according to company standards.
• Provide information about clinic products and services.
• Follow up with patients after treatments and remind them about their next appointments.
• Prepare daily and monthly reports using the POS system.
• Stay updated on current promotions, policies, and other important information.
• Maintain a neat appearance and uphold company standards for discipline, hygiene, appearance, posture, and attitude.
• Handle customer complaints professionally and effectively.