Front Desk Supervisor

The opportunity

Delaware North Parks and Resorts is seeking full-time Front Desk Supervisors to join our team at Yavapai Hotel in Grand Canyon, Arizona. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$18.00 – $18.50 / hour

Information on our comprehensive benefits package can be found at this link.

What we offer

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• 50% off food in our restaurant, tavern, coffee shop, and deli
• 20% off retail and grocery items
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at the Grand Canyon

Every day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park!

• Variety of low-cost housing available for $50 – $75/ week including wi-fi, satellite TV, and all utilities
• Free laundry facilities
• Healthy work-life balance
• Community recreation center with gym and monthly outings
• Tons of activities with the South Rim of the Canyon only minutes away including camping, hiking, river rafting, star-gazing, and museums

What will you do?

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures.
• Evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
• Implement policies, procedures, and service standards in conjunction with management.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
• Coordinate activities with housekeeping department to ensure standards are met.

More about you

• At least 2 years’ experience in front desk with property management systems preferred.
• Prior supervisory experience preferred.
• Should be computer literate in MS Office programs.
• Must be fluent in English language both spoken and written.
• Excellent interpersonal communication skills in person and by phone.
• Must be able to multitask and function in a professional manner while under pressure.
• No college degree required.

Physical requirements

• Stand and walk for entire shift, twist, crouch, bend at the waist repeatedly.
• Some stair climbing, will push and pull cart.
• Ability to lift and carry a maximum of 25 pounds on occasion.
• Visual and manual dexterity to operate computer and grasp items.

Shift details

Day shift
Evening shift
Holidays
Monday to Friday
Weekends
Overtime as needed
8 hour shift
On call