Fleet Account Manager

As Fleet Account Manager, you will be responsible to define processes to develop long-term relationships with all types of fleet partners, to lead your peers and engagement with fleet partners to provide best-fitted Gojek solutions that will help them grow their business. The goal is to produce more vehicle supply for GoCar (in terms of SH and # of drivers/vehicles).

• Obtain in-depth and robust understanding of both Gocar & fleet partners business needs/issues, at the same time act as a trusted advisor for them to sustain and grow their business.
• Create pipeline and bring in new fleet partners into Gocar ecosystem.
• Find ways to leverage Gojek’s existing structures (e.g., driver engagement) to exert influence over driver’s SH/AR/CR/location.
• Develop end-to-end joint business plans, monitor fleet partner’s performance versus target, assess competitive benchmarking and anticipate potential business challenges.
• Take responsibility for all services that Gojek delivers to each account, becoming the single point of contact from Gojek for engagement, project delivery & troubleshooting efforts.
• Playbook these efforts and scale your knowledge and best practices to the operations team.

• A minimum of 6 years work experience in relevant sectors, e.g., account management, management consulting, PMO in reputable organizations.
• Excellent problem-solving and analytical skills.
• Great communication skills both in Bahasa Indonesia (must-have) and English (nice-to-have).
• Strong business acumen (have a basic understanding of P&L/profit & loss).
• Ability to deliver results and close win-win deals/agreement.
• Able to articulate knowledge and insights into documents that can be leveraged across the organization.
• Fast learner, can work in an ambiguous setting.

The Fleet Team is a newly established team in Gojek. The mission of the team is to create strategic partnerships to increase GoCar supply in a sustainable way, which in turn will enhance customer reliability and create a bigger market for ride-hailing in Indonesia.