Field Service Engineer for Software

About the role

As a Field Service Engineer for Software at PT Giesecke & Devrient Indonesia, you will be responsible for providing on-site technical support and maintenance for our clients' software systems. This full-time position is based in Gresik, East Java.

A field service engineer for software is responsible for installing, maintaining, and troubleshooting mainly G+D’s software systems at client sites. Besides G+D’s own software products, the field service engineer for software also manages some 3rd party software products that are essential for G+D’s automation projects, e.g. a WMS (warehouse management system).

What you'll be doing

• Installation and Configuration: Installing and configuring G+D’s software systems according to client requirements. Ensuring that the software is set up correctly and integrated with existing systems.
• Maintenance and Updates: Performing regular maintenance on G+D’s software systems to ensure they operate efficiently and reliably. Applying updates and patches to keep the software up-to-date and secure.
• Technical Support: Providing technical support to clients, addressing their questions and concerns, and offering solutions to software-related problems. This may involve remote support or on-site visits.
• System Upgrades: Implementing system upgrades and modifications to improve performance or integrate new features. Ensuring that upgrades are carried out with minimal disruption to the client’s operations.
• Testing and Troubleshooting: Conducting tests to verify that G+D’s software systems meet performance specifications and standards. Diagnosing and resolving issues or malfunctions in the software.
• Documentation: Maintaining detailed records of installations, maintenance activities, repairs, and upgrades. Preparing reports and documentation for clients and internal use.
• Training: Providing training to clients’ staff on the operation and maintenance of G+D’s software systems. Ensuring that users are knowledgeable about the systems and can operate them effectively.
• Compliance and Security: Ensuring that all work is carried out in compliance with relevant security regulations and standards. Conducting security assessments and enforcing security protocols.
• Customer Relationship Management: Building and maintaining strong relationships with clients. Understanding their needs and ensuring that they are satisfied with the services provided.
• Continuous Improvement: Staying up-to-date with the latest developments in software technology and best practices. Continuously improving skills and knowledge to provide the best possible service to clients.

What we're looking for

• Technical Expertise: In-depth knowledge of G+D’s major software products and systems. Strong knowledge of software development, installation, configuration, and troubleshooting.
• Programming Languages: Proficiency in programming languages such as Java, C#, Python, or similar.
• Software Tools: Familiarity with software development tools and environments (e.g., Visual Studio, Eclipse, Git).
• Operating Systems: Knowledge of various operating systems (e.g., Windows, Linux, macOS).
• Database Systems: Knowledge of one or more database systems and their management tools.
• Communication: Effective verbal and written communication skills to interact with clients and team members.
• Customer Service: Strong customer service orientation to ensure client satisfaction.
• Technical Documentation: Ability to create and interpret technical documentation, including user manuals and installation guides.
• Attention to Detail: Keen eye for detail to ensure accurate software installation and maintenance.
• Adaptability: Flexibility to work in various environments and adapt to changing project requirements.
• Problem-Solving: Strong problem-solving skills to diagnose and resolve software issues.
• Team Player: Ability to work effectively in a team and collaborate with other engineers and technicians.
• CSDP: Certified Software Development Professional.
• AWS Certified Developer

What we offer

At PT Giesecke & Devrient Indonesia, we are committed to providing a supportive and collaborative work environment that fosters personal and professional growth. We offer competitive salaries, comprehensive health and retirement benefits, and opportunities for career advancement. Our company culture values work-life balance, and we encourage our employees to take advantage of our flexible work arrangements and wellness initiatives.

About us

PT Giesecke & Devrient Indonesia is a leading provider of secure technology solutions, specializing in the development and deployment of software systems for the financial, healthcare, and government sectors. With a global presence and a commitment to innovation, we are dedicated to helping our clients achieve their goals through the delivery of reliable and secure products and services.

Apply now to join our team as a Field Service Engineer for Software and be a part of our mission to drive digital transformation and secure the future.