Field HR Manager

Job Summary:

Manage HR service delivery and ensure alignment with business and HR strategic objectives. Act as primary connection between HR and local employees across all DTEs and serve as a local liaison to HR functions and service organizations. May include: design or implementation of local employee engagement and recognition programs providing mobility services planning or delivering training coaching mentoring and supervision. Manages service delivery of People Advisors.

Key Responsibilities:

• Adapt, communicate, and implement the strategic direction of all operations to ensure adherence to global policies and processes.
• Define the operational framework for the GU delivery of People Service process support based upon the defined Business and HR Strategy.
• Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources technology and maximization of workforce.
• Provide feedback and input for improvement of all programs, processes, and policies and accountable for driving consistent standardized and effective service delivery within Employee Relations, Internal Controls and Compliance, Learning, Transitions, and Records and Document Management.
• Work with the GU CoE Interlock process owners to improve the end-to-end HR delivery processes.
• Ensure integration of GU People Services team with the Cross Business Service Delivery team and Field HR within the GU.
• Serve as a main point of contact and manage relationships with stakeholder group and key individuals.
• Resolve any escalated issues and risks.
• Facilitate teamwork and process integration across the team.
• Lead team of People Advisors as required.
• Ensure career planning and development for employees.
• Design and implement local employee engagement and recognition programs for the DTE in line with the entity strategy.
• Deliver employee Orientation and Integration.
• Execute key HR processes within Field HR i.e. performance management, exit management, grievance management, and career moves through internal role posting.
• Coordinate, deliver, prioritize, and manage escalation of all activities executed by the Location HR and People Advisor teams.
• Ensure optimal deployment of Field HR talent across all Diamond or Global or Foundation clients and that the HR teams aligned to these clients are delivering services effectively.
• Work closely with the GU People Programs Lead on programs and initiatives which are cross-DTE and with the People Advisor team to ensure that processes and programs are driven out and implemented on the ground within the respective project sites.
• Plan and deliver training, coaching, and mentoring required to ensure that Field HR teams in each GU possess the capability and confidence to perform to the highest level.
• Establish self as expert or key contributor.
• Make or propose improvements to work products, services, or processes.
• Increase client or customer or user satisfaction.
• Reduce or manage risks to tasks, activities, or projects.
• Meet deliverable requirements or service level measures or specific targets.
• Coordinate or implement a key initiative, process, or change.
• Comply with Accenture standards, procedures, and policies.

Key Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field. HR certification (e.g., SHRM-CP, PHR) preferred.
• Proven experience as an HR Manager or in a similar HR role, with a strong understanding of HR practices and employment law.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Demonstrated ability to handle sensitive information with confidentiality and professionalism.
• Strong organizational and problem-solving skills with attention to detail.
• Proficiency in HR software and Microsoft Office Suite.