Failure Analysis Engineer

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Description and Requirements

• Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction;
• Responsible for collection and triage of EWG (Early Warning Group) samples, continue to improve the overall cycle time;
• Perform local analysis and support for country/network specific issues that cannot be replicated remotely e.g. log collection;
• Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...);
• Leading the TCRR reduction activities for the ASEAN countries.