Experienced Call Center Agent - Surakarta

Responsibilities:

• Manage incoming customer inquiries via call and live chat.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Proven customer support experience for (minimum) 3 months.
• Bachelor's degree (S1) of any major (mandatory)
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills in Bahasa Indonesia.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficient in Microsoft Office and CRM software.
• Ability to work in a team environment.

Benefits: Competitive salary, fun office, career path, and diversity environment.

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, and gender.