Executive Housekeeper

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking an experienced and detail-oriented Executive Housekeeper to join our team in Bandung, Indonesia. As a key member of our management team, you will be responsible for overseeing all aspects of the housekeeping department, ensuring the highest standards of cleanliness, comfort, and guest satisfaction throughout our property.

• Lead and manage the housekeeping team, including hiring, training, and performance evaluations
• Develop and implement efficient housekeeping procedures and quality control measures
• Ensure guest rooms, public areas, and back-of-house spaces meet or exceed cleanliness standards
• Manage inventory, supplies, and equipment, optimizing costs while maintaining quality
• Collaborate with other departments to enhance overall guest experience
• Implement and maintain health and safety protocols in compliance with local regulations
• Prepare and manage departmental budgets and forecasts
• Handle guest complaints and special requests promptly and professionally
• Oversee laundry operations and linen management
• Conduct regular inspections to maintain high standards of cleanliness and presentation
• Implement environmentally friendly practices and sustainability initiatives

Qualifications

• Bachelor's degree in Hotel Management, Hospitality, or a related field
• Minimum of 3 years of experience as an Executive Housekeeper or in a similar role within the hospitality industry
• Proven leadership skills with the ability to motivate and develop team members
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Proficiency in English; knowledge of additional languages is a plus
• Detail-oriented with a keen eye for cleanliness and presentation
• In-depth knowledge of housekeeping operations, cleaning techniques, and products
• Familiarity with health, safety, and hygiene regulations
• Experience in budget management and cost control
• Proficiency in using property management systems and Microsoft Office suite
• Ability to work flexible hours, including weekends and holidays
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Strong problem-solving skills and ability to make decisions under pressure
• Knowledge of inventory management and procurement processes

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.