English-Speaking Customer Support – E-Hailing (Johor Bahru)

Job Responsibility

1. Customer Support – Handle inbound calls, live chat, and emails for inquiries, complaints, feedback, and product-related issues.
2. Service Excellence – Ensure accurate information and exceed customer expectations.
3. Team Collaboration – Work towards achieving KPI targets and SLA compliance.

Job Requirements

1. Education – SPM, UEC, or IGCSE certification.
2. Languages – Proficient in Bahasa Melayu & English.
3. Computer Skills – Basic computer literacy required.
4. Shift Flexibility – Willing to work 24/7 rotational shifts.
5. Work Schedule – 6-day workweek.

Job Benefits

1. Training Provided – Comprehensive onboarding & skill development.
2. Allowances – Additional financial support.
3. Leave Entitlement – Annual & medical leave included.
4. Shuttle Service – Convenient transport provided.