English Live Chat - Surakarta

- Provide timely support to customers through available communication channels (email and chat)

- Identify and escalate priority issues through proper channels.

- Assist customers in resolving basic technical issues by providing scripted guidance regarding basic customer inquiries.

- Meet all key performance indicators set by the company and client.

- Work with other team members in identifying better ways to provide customer support.

Qualifications

- Minimum D3 or bachelor's degree from any major.

- Good written and verbal communication skills in English (will be tested during the recruitment process).

- Fresh graduates are welcome to apply.

- Flexible for shifting schedules and changes.

- Strong problem-solving skills and demonstrated multi-tasking capabilities.

- Preferably have a typing speed of at least 40 words per minute.

- Fast learner and independent in working in a multi-LOB environment (email and live chat).

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, and gender.