English Customer Service (Night Shift)

English Customer Service - Night Shift (E-commerce)

Date of joining: March 25 (Start of Training)

Language: Reading and writing at least B2 in English

Job Location: Solo, Surakarta (prefers candidates within or nearby the area)

Shift Schedule: Fixed Night Shift

Benefits: Night shit allowance, Parking Allowance, KPI, Attandance, Overtime (management mandatory and public holiday), BPJS (Kesehatan dan Ketenagakerjaan)

Educational Requirement: D3 or S1 holder

Key Responsibilities:

• Engage with customers via live chat and email to address inquiries, process orders, and resolve issues quickly and effectively.
• Maintain knowledge of products, services, and promotions to provide accurate information to customers.
• Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
• Track customer interactions and feedback to improve service processes.
• Assist in developing FAQs and support documentation based on customer inquiries.

Qualifications:

• Previous experience in customer support, preferably in an e-commerce environment.
• Strong communication skills with a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with live chat software and email communication tools.
• Open to freshers who have similar background and understanding, and passionate in learning