Employee Benefit Claim Assistant Manager

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial products by bringing everything online so people can shop around for financial products and apply without having to physically visit a bank.

Our team hails from Silicon Valley tech companies such as Google, Microsoft, LinkedIn, and Sofi, as well as Indonesian startups like Doku and Touchten. We have graduates from well-known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell, and many others. We are building a company with the same culture of openness, transparency, drive, and meritocracy as Silicon Valley companies. Join us in our cause to build a world-class fintech company in Indonesia.

Job Description

• Liaising with the insurance team to gather policy placement information and other policy documents.
• Handling and filing confidential information belonging to clients.
• Liaising with the team to investigate claims and determine the cause and extent of damages.
• Following up on cases rigorously to ensure the claims are agreed and settled on time.
• Conducting file reviews, file audits, and quality checks for the team to ensure quality and maintain no deviations from the set procedures.
• Periodically involved in taking up various BAU-related ad hoc projects for improving and streamlining the existing claims process.

Qualifications

• Bachelor's degree from any major.
• Good knowledge in insurance principles and medical.
• Minimum 5 years of relevant experience.
• Have a good knowledge of systems, claim processes, insurance principles, and insurance policy provisions.
• Able to work under pressure, with good leadership and communication skills.
• Good leadership and decision-making skills.