Training Manager

Company Overview:

Waterbom Bali is a world class award winning boutique, botanical and sustainable waterpark that has been an icon in Bali since 1993. We are expanding our horizons with a new night-time concept that embodies the same values and culture. We are seeking a dynamic Training Manager to oversee the learning and development programs, both the day-time waterpark and our new night-time venture.

Position Overview:

The Training Manager is responsible for designing, implementing, and overseeing training programs to enhance employee skills, knowledge, and performance. This role ensures that all training initiatives align with the company’s goals, industry standards, and employee development needs. The Training Manager collaborates with various departments to assess training requirements and deliver effective learning solutions.

We are seeking a dynamic and experienced Training Manager to oversee the learning and development programs across our hospitality venues, including a waterpark and a night-time F&B venue in Bali. This role is responsible for designing, implementing, and evaluating training programs to ensure that all staff deliver exceptional service, maintain operational standards, and enhance guest experiences.

Key Responsibilities:

• Design and execute training programs that enhance employee skills and knowledge.
• Develop training materials, manuals, e-learning modules, and workshops.
• Ensure training content aligns with company goals and industry best practices.
• Conduct training needs assessments to identify skill gaps and development opportunities.
• Collaborate with department heads to customize training programs for different teams.
• Analyze employee performance data to determine training effectiveness.
• Lead in-person and training sessions, workshops, and onboarding programs.
• Utilize various instructional methods to accommodate different learning styles.
• Engage employees through interactive learning techniques.
• Measure training effectiveness using feedback, assessments, and performance metrics.
• Continuously refine training materials based on participant feedback and business needs.
• Stay updated with industry trends and incorporate best practices into training programs.
• Ensure all training programs comply with company policies and industry regulations.
• Manage certifications, licenses, and compliance-related training for employees.
• Lead and mentor training specialists or facilitators.
• Work closely with HR and management to support employee development initiatives.
• Partner with external training vendors when necessary.

Success Criteria:

• Improve employee performance through effective training programs.
• Increase employee engagement and retention by fostering a culture of learning.
• Develop and maintain high-quality training content that meets business needs.
• Effectively measure training outcomes and continuously improve learning strategies.
• Ensure training compliance and support career growth within the organization.

Key Attributes:

• Strong Leadership Skills – Ability to lead training initiatives and mentor employees.
• Excellent Communication – Clear and engaging presentation and interpersonal skills.
• Adaptability – Ability to tailor training methods to different learning styles.
• Analytical Thinking – Ability to assess training effectiveness and improve programs.
• Project Management – Ability to manage multiple training projects simultaneously.
• Tech-Savvy – Proficiency in e-learning tools, Learning Management Systems (LMS).

Preferred Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Education or related field.
• HR and Training certification
• Minimum of 5 years of experience in the same role, preferably in the hospitality industry.
• Understanding of guest service standards, hospitality operations and brand guidelines.
• Experience in designing, implementing, evaluating and conducting training programs for various departments.
• Proficiency in Learning Management Systems (LMS) and E-Learning tools.
• Ability to work with diverse team in a fast paced environment.