Support Software Engineer (Full Stack and Automation)

About Us

At GigRadar, we’re leveraging cutting-edge AI to tackle complex business challenges and create innovative solutions. As part of our team, you’ll have the opportunity to shape the future of AI-driven applications while collaborating with some of the brightest minds in the industry.

If you’re a seasoned Full Stack Engineer with a passion for creating AI-powered solutions, this is your chance to work on transformative projects in a fast-paced and dynamic environment.

What You’ll Be Doing

As a Software Engineer on the Support Engineering team, you’ll help develop, troubleshoot, and automate solutions to enhance user experience and streamline workflows. Your responsibilities include:

1. Solution Development: Build and enhance internal tools using TypeScript/JavaScript.
2. Database Management: Troubleshoot and optimize MongoDB databases.
3. Automation & Workflows: Automate tasks and integrate systems using Retool, Zapier, Make, or n8n.
4. System Support: Provide Linux-based troubleshooting and support for infrastructure issues.
5. Data Analysis: Leverage advanced spreadsheet functions (Google Sheets, Excel) for data analysis and reporting.
6. Business Intelligence: Design and manage dashboards and reports using Looker, Google Data Studio, or BI tools like PowerBI/Metabase.
7. Cross-Functional Collaboration: Work closely with product, engineering, and customer teams to resolve technical challenges.

What We're Looking For

We’re seeking a skilled and motivated Software Engineer to join our Support Engineering team. You’ll excel in this role if you have:

1. Technical Expertise: Proficiency in TypeScript/JavaScript and experience with MongoDB.
2. Automation Skills: Hands-on experience with Retool, Zapier, Make, or n8n to automate workflows and integrate systems.
3. System Support Knowledge: A basic understanding of Linux for troubleshooting and infrastructure support.
4. Data Analysis Mastery: Advanced spreadsheet skills (Google Sheets, Excel) for data manipulation and reporting.
5. Business Intelligence: Experience with BI tools like Looker, Google Data Studio, PowerBI, or Metabase for creating dashboards and reports.
6. Problem-Solving: Strong analytical skills with a proactive approach to solving technical issues.
7. Collaboration: Ability to work effectively with cross-functional teams to support internal tools and systems.

What We Offer

At GigRadar, we ensure our team members have the resources and opportunities to thrive:

1. Challenging Projects: Work on innovative AI products that push the boundaries of technology.
2. Autonomy and Responsibility: Take charge of your work and make decisions that matter.
3. Dynamic Work: Be part of a fast-growing startup environment where we value results more.
4. International Working Environment: Know and engage with your colleagues all over the world.
5. Career Growth: Level up your game to a higher level in your career to Project Manager with support from the company.
6. Work from Bali: Work from beautiful Balinese landscapes and slow living atmosphere, with a focus on results over rigid schedules.
7. Competitive Pay: Your skills and experience will be well-compensated on time.