Helpdesk Engineer - IT (Yogyakarta)

Shopee

Kota Yogyakarta

IDR 200,000,000 - 300,000,000

Job description

Department: Engineering and Technology

Level: Experienced (Individual Contributor)

Location: Indonesia - Yogyakarta

The Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; we build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

Job Description:

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices, and printers.
Troubleshoot and resolve end user application issues, maintain and update technical support documentation.
Handle asset management, maintain inventory, and liaise with vendors.
Maintain and monitor office network infrastructure, IT security, and antivirus tools.
Perform first level troubleshooting and support for scheduled server backups, system monitoring, and reports.

Requirements:

Fluent English is a must.
Minimum 3 years of experience in Computer Sciences, Information Technology, or a related field is preferred.
Basic knowledge of computer hardware, software, and OS (Windows and macOS).
Enthusiastic and willing to learn in a fluid and fast-paced environment.
Passionate about IT technology and wants to make a difference with technology solutions.
Good interpersonal and communication skills to interact effectively at all levels.
Strong analytical and troubleshooting skills.