Merchant Acquisition, Sales & Onboarding Assistant Manager

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The team operates within the Regional Operations Center of Excellence, primarily focusing on orchestrating enhancement of process and system/ product for backend operations services for driver and merchant partners across markets. We are a team that:

• Celebrates collaboration and support and mutual respect.
• Is passionate about creating and ensuring value for our driver and merchant partners.
• Strives to do excellent and meaningful work with the clarity of thought, creativity and effective execution.
• Helps influence the overall operations efficiency of the company, especially involving that of our driver and merchant partners.

Get to Know the Role

We are looking for a dedicated Merchant Sales & Onboarding Assistant Manager with primary responsibility to oversee the merchant acquisition and account relationships process and registration and activation of merchant applications within our system efficiently. You will ensure seamless merchant's early life cycle and to foster merchant's performance within the Grab ecosystem, contributing to the success of our operations. You will report to the Manager and work on-site at our Yogyakarta office.

The Critical Tasks You Will Perform

• Oversee the end-to-end process of merchant registration, from pitching merchants to become Grab partners to activation in our system, ensuring a seamless integration into our platform.
• Implement strategies and procedures to improve the onboarding process efficiency, reduce turnaround times, and enhance merchant satisfaction.
• Enable structured and effective process framework to continuously engage our merchants and listening to their needs, feedbacks, and stay in close communications
• Collaborate with other departments and teams across all markets of Grab to streamline cross-functional workflows impacting merchant acquisition, onboarding and account management
• Monitor and evaluate the performance of the sales, onboarding and account management process, identifying areas for improvement and implementing solutions to address any issues.
• Ensure compliance with regulatory requirements and company policies throughout the processes

What Essential Skills You Will Need

• Bachelor's/Master's degree preferably in management, business, public administration, or engineering
• Min. 3+ years of experience in operations, sales business development, account management, marketing or a similar field
• Proven track record of managing and improving processes or similar operational and account management workflows
• Clear articulation in conveying information in verbal and written, while building positive relationship with a diverse range of individuals
• Analytical and problem-solving abilities, with a keen eye for detail and a focus on process optimization.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.