Education Counsellor (Australia) - Pekanbaru

Education Counsellor (UK/Ireland) - Pekanbaru

About IDP

IDP is a global leader in international education services that helps people study abroad. As a key voice in the industry, IDP partners with educational institutions to help them attract the right students and co-owns IELTS, a leading English proficiency test. Established in 1969 in Australia, IDP has teams based in more than 60 countries. Despite its evolution, IDP’s purpose has remained constant: to help people transform their lives through international education. For more information, visit www.idp.com.

Role Purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture, and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key Accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families, and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes, and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.