Customer Service Specialist (MT Channel)

Customer Service Specialist (MT Channel)

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

Job specific requirements:

• Strong English Fluency: Excellent written and verbal communication skills in English are essential for effective collaboration and reporting
• Reporting Expertise: Proven experience in managing and creating reports using Power BI, Excel, SAP
• Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions
• Digitalization Experience: Demonstrated understanding and experience with digitalization initiatives, processes, and technologies. Exposure to digital transformation projects and their impact on business operations would be a plus

Travel requirements:

Work schedule:

No Relocation support available

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Regular Order Management (OTB) Customer Service & Logistics

Mondelēz International, formerly known as Kraft Foods International, is the biggest biscuits and chocolate company in the world. For more than 100 years, Mondelez International has been dedicated to helping people around the world to eat and live better. In more than 160 countries, consumers reach for their favorite Mondelez International brands which mostly are leaders in the markets.

Oreo, Chips Ahoy!, Belvita, Biskuat, Ritz, Kraft Cheese, Dairy Lea Cheese, Cadbury and Toblerone are our range of products available in Indonesia.