Ecommerce Account Manager

Job Responsibilities:

• Drive and manage online sales for the brand across various e-commerce platforms (e.g., TikTok Shop, Shopee).
• Develop and execute strategies to meet or exceed sales targets.
• Maintain high standards for store performance on e-commerce marketplaces.
• Optimize store layout, listings, and overall user experience to maximize conversions.
• Create and implement monthly, quarterly, and annual sales plans.
• Develop strategies, campaigns, and targets aligned with business goals.
• Prepare and present detailed sales reports to track performance against targets.
• Use data insights to make informed decisions and adjustments.
• Collaborate with other teams (e.g., logistics, marketing) to ensure smooth inbound and outbound processes.
• Ensure alignment with other departments to support overall business objectives.
• Monitor and analyze product performance across e-commerce platforms.
• Identify trends and opportunities to optimize product offerings.
• Create briefs for social media posts, offline platforms, and advertisements to promote products and campaigns.
• Ensure consistent and effective brand messaging across all channels.
• Manage inventory levels to ensure a healthy stock of products for e-commerce sales.
• Work with supply chain teams to prevent stockouts or overstock situations.
• Oversee the financial processes related to e-commerce, including claimable promotions and timely payments.
• Ensure accurate financial records and adherence to budgetary constraints.
• Track and monitor all key metrics related to e-commerce business performance.
• Use analytics to drive continuous improvement and optimize operations.
• Serve as the main point of contact for high-level client interactions and internal collaboration.
• Build and maintain strong relationships with key stakeholders.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in e-commerce account management or a similar role.
• Experience in fashion with a good taste in fashion.
• Proven track record of driving online sales and managing e-commerce operations.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Proficiency in e-commerce platforms like Shopee, Lazada, TikTok Shop, etc.
• Ability to manage multiple projects and prioritize tasks effectively.
• Strong organizational skills with attention to detail.
• Experience with financial processes and budgeting.
• Ability to collaborate effectively with cross-functional teams.