Customer Service English

Responsibilities:

• Answer incoming calls including email and chat in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep the customer’s privacy and protect customer information.

Minimum Requirements:

• Minimum 6 months relevant working experience in the travel industry as customer service.
• Minimum qualification: Diploma/Bachelors/Masters.
• Proficient in relevant computer applications.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.