User Growth Business Analyst

About the Role

Ready to take Gojek’s growth to the next level? We’re looking for a Growth Manager to join our On-Demand Service team! If you love solving problems, running experiments, and crafting creative strategies, this role is for you. You’ll mix business strategy, data analysis, and user experience to drive demand and boost Gojek’s growth metrics. Your mission? Get users hooked on multiple Gojek products—fast! If you’re a data-driven thinker with a passion for product growth, let’s make magic happen together. Apply now and help shape the future of Gojek!

What You Will Do

• Take ownership of Gojek’s On-demand Service OKR related to demand and growth that leads to revenue and profitability; defines the strategy and roadmap for the team to achieve it by combining multiple initiatives (e.g., content/communication, vouchers/promotion, product changes).
• Discover growth opportunities in the business metrics and customer metrics by exploring business data, transaction data, customer activity within apps, and actual customer insights.
• Run multiple experiments to validate hypotheses in a fast-paced iteration cycle.
• Drive the team for prioritization, strategy, and focus on solutions to solve user problems.
• Introduce beneficial business changes through a well-written strategy document, and validate the strategy and hypotheses through robust experimentation and statistical approach.
• Proactively review the operation process in the team and act on how to drive a faster, effective, and efficient execution process.
• Present findings to senior management to drive business and strategic decision-making on feature prioritization and impact analysis.

What You Will Need

• BS/MS in Engineering, Computer Science, Math, Statistics, or equivalent experience.
• Minimum 3 years of working experience with 1-2 years of experience in utilizing SQL.
• Proficiency in data analysis tools and programming languages such as Python, R, SQL, or data visualization tools like Tableau or Power BI. Strong analytical skills to interpret complex data sets and extract actionable insights.
• Highly proficient in experiment and hypothesis testing for multiple scenarios of business.
• Understanding of business operations, strategies, and objectives. Should be able to connect analytical insights to business goals and contribute to overall decision-making.
• Data Management: familiarity with data collection, storage, and management best practices.
• Strong business acumen with successful experience influencing and leading cross-functional teams.
• End-to-end problem-solving mindset that can work in increments and exponents.
• Strong project management skills to manage complex projects.
• Experience in a SaaS, Marketplace, Online Transportation or Food Delivery or other technology companies is a plus.

About the Team

Join a team that drives Gojek’s overall growth across Food, Transport, Mart, and Send, powering 200+ million transactions every month! We’re on a mission to unlock the best product strategies and promotions that meet customer needs, using the latest data and insights. Collaboration is at our core—you’ll work with Research, Product, Data Science, Marketing, and Strategy & Planning teams, as well as stakeholders from all of Gojek’s business services. If you love solving big challenges, making data-driven decisions, and shaping Gojek’s future, come grow with us!