Japanese Guest Relations Officer at The Apurva Kempinski Bali

Application Deadline: 31 January 2025

Department: Rooms Division, Front Office & Guest Services

Location: Indonesia - Bali

The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager, she welcomes, meets, and farewells hotel guests and is responsible for communication with all guests, providing the highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well-being.

The job of Lady in Red is executed satisfactorily when:

1. LQA (Leading Quality Assurance) audit results are 85% and above.
2. CSS (Customer Satisfaction Survey) results are rated on average with